7/7/2023 0 Comments Skype for business group callAn after-hours message (audio or text-to-speech) can be played and an action can be defined to be taken outside of business hours. Business hours are defined by day-of week and can have up to 2 open and close times per day (see example below). Business hours: defines when the response group will forward calls to agents.Welcome message: a message played for all callers.If you need to make changes to an account - Please follow the instruction to Change a Service in Pinnacle, Quick Start Guide for Submitting Service Requests ToolsĪ report is available via Pinnacle that lists all phone numbers by Org ID. Once a Response Group activation is completed, the original requester will be notified. Notification after a Response Group activation Instructions for completing the LCDS2 can be found here. More information is available in the Pinnacle Quick Start pages.
0 Comments
Leave a Reply. |