![]() ![]() Restart PC.ĥ) Go to the printer model’s Support Downloads webpage above to download and install the latest full software package. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. If not I would Clean Install the printer which always works, lasts longer and actually saves time:ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.ģ) Use one of these methods to remove all of the old printer drivers:Ĥ) Now type Control Panel in Start Search, open CP, choose Icon View. and also have the 2018 firmware Update.įrom the Utility downloads install and run the HP Print & Scan Doctor to see if it can find and fix the problem. Make sure you're using the latest full software package from here: I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.
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